Refund & Cancellation Policy

We want you to be fully satisfied with Zintho. If you are not happy with a purchase, this policy explains your options.

This policy applies to all paid services offered by Zintho, including Zintho Plus.

Zintho Plus is a prepaid plan that removes monthly limits on interests and collaboration requests for the period you buy.

• One payment buys one period: one month (₹199) or one year (₹1,499).
• Plus activates immediately after payment and stays active until the period ends.
• Nothing renews automatically and nothing is charged without a new purchase from you.
• Buying again while Plus is active adds the new period after your current one ends.

There is no recurring mandate: you decide each time whether to extend Plus.

Because Plus is prepaid, there is no subscription to cancel. Your access simply runs until the end of the period you paid for.

• Your current plan and its end date are shown under Settings → Zintho Plus.
• When the period ends, your account returns to Free with the monthly quotas; your profile, ideas, projects and conversations are never affected.
• You can extend Plus at any time from Settings or the Zintho Plus page.

You keep every Plus benefit until the last day of the period you paid for.

We offer refunds in the following cases:

Outside the cases above, all payments are non-refundable. Please review the next section for details.

To request a refund:

• Go to Help → Contact & Grievance → Select “Zintho Plus or billing question”.
• Provide your registered email address, the payment reference from your receipt email, the amount and the reason.
• We will review your request and respond within 3–5 business days.
• If approved, the refund is issued to your original payment method within 5–10 business days, depending on your bank or payment provider, and the refunded Plus period is removed from your account.

We reserve the right to request additional information if required to verify your purchase and eligibility.

• A period that has already been used — any request sent beyond the Free quota counts as use.
• Any purchase after the 7-day window, whether monthly or yearly.
• Dissatisfaction with collaboration outcomes — Zintho provides tools, not results.
• Charges for an account suspended or terminated for violating our Terms or Community Guidelines.
• Buying a longer period than you needed; the price you saw at purchase is the price for that period.

Payments are processed by Razorpay, a trusted third-party payment provider that supports UPI, cards, net banking and wallets. Zintho never stores your card, bank or UPI details. All prices are in Indian Rupees (INR) unless stated otherwise, and the price you see at purchase is the price you pay for that period.

After a successful payment you receive a receipt by email with the payment reference, the plan and the date your Plus access ends.

If a payment fails or you close the payment window, nothing is charged and nothing changes on your account — you can simply try again. If money left your account but Plus did not activate within a few minutes, contact us with the payment reference and we will either activate Plus or refund the amount in full.

We do not currently offer free trials of Zintho Plus. Collaboration trials inside the product are a free platform feature for all builders and are unrelated to billing.

Any promotional credits or discounts we offer carry their own stated conditions, have no cash value, and are not refundable or transferable.

Prices include applicable taxes unless stated otherwise at checkout. Where tax must be added, it is shown before you pay.

If your account is suspended or terminated for violating our Terms of Service or Community Guidelines, any remaining Plus period is not refunded.

We may update this policy from time to time. Material changes are notified before they take effect and never apply retroactively to a period you have already paid for.

Billing questions and refund requests go through Contact & Grievance; unresolved refund concerns can be raised as a formal grievance there, or by email at zinthohq@gmail.com.